​
API Issues

If your API key isn’t working:
  1. Verify the key is correctly copied
  2. Check if the key is active in Studio dashboard
  3. Ensure the key has required permissions
  4. Confirm the key is added in header: x-hl-api-key
If streaming isn’t working:
  1. Verify your client supports streaming
  2. Check network connectivity
  3. Ensure correct endpoint usage
  4. Implement proper error handling

​
Content & Response Issues

If content is being blocked:
  1. Review content guidelines
  2. Check for prohibited content
  3. Modify input to comply with policies
  4. Contact support for clarification
To improve response quality:
  1. Adjust temperature settings
  2. Check attached knowledge sources
  3. Update model parameters
When hitting token limits:
  1. Reduce input length
  2. Split into smaller requests
  3. Optimize prompt structure
  4. Check plan limitations

​
Integration Issues

If your chatbot isn’t showing:
  1. Verify script placement in HTML
  2. Check domain whitelist settings
  3. Confirm chatbot is published
  4. Review browser console for errors

​
Account & Billing

If you can’t access features:
  1. Verify account status
  2. Check permission settings
  3. Review plan limitations
  4. Contact support if needed
For billing problems:
  1. Verify payment method
  2. Check billing information
  3. Review transaction history
  4. Contact billing support

​
Still Need Help?

If you’re still experiencing issues:
  1. Check our FAQ
  2. Review API Documentation
  3. Email us at support@hyperleapai.com
  4. Include error messages and relevant details